Refund policy

Refund Policy

30-day money-back guarantee. If you're not thrilled within 30 days of delivery, email twinklehq01@gmail.com for a full refund — you do not need to send the product back. Keep the pack.

How to request one: Email twinklehq01@gmail.com with your order number and a sentence about what went wrong. We'll confirm within 2 business days and refund to your original payment method. Refunds typically appear in 5–10 business days depending on your bank.

Damaged or wrong item: Send us a photo and we'll replace it or refund you in full — your choice. No return shipping required.

Order changes or cancellations: Email us within 24 hours of ordering and we'll update or cancel before it ships.

European Union — 14 day cooling off period: If your order ships into the EU, you may cancel or return it within 14 days for any reason, without justification.

Questions: twinklehq01@gmail.com — a real person will reply.

Refunds
Not thrilled within 30 days of delivery? Email twinklehq01@gmail.com for a full refund — no need to send the product back. Damaged or wrong item: send a photo, we'll replace or refund, your choice. Refunds land in 5–10 business days.